These Terms of Service (“Terms”) govern your access to and use of the Vulcan Rampart website, platform, and related services (collectively, the “Service”). By using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. Acceptance
You are entering into these Terms as an individual, or on behalf of the company or organization you represent. If you are entering on behalf of a company, you represent that you have authority to bind that company to these Terms, and references to “you” include that company.
These Terms may reference or incorporate additional documents (order forms, data processing agreements, product-specific terms) that will govern where applicable.
2. Description of the Service
Vulcan Rampart is a security operations platform providing incident response, compliance monitoring, playbook automation, threat detection, and related functionality. Specific features available to you depend on the plan you have purchased and the modules you have enabled.
We may add, modify, or discontinue features over time. Material reductions in functionality of a paid plan will be communicated in advance where practical.
3. Accounts
- You are responsible for keeping your account credentials confidential and for all activity that occurs under your account.
- You agree to provide accurate registration information and to keep it up to date.
- You must be at least 16 years old to use the Service.
- You must promptly notify us of any unauthorized use of your account or credentials.
- We recommend enabling multi-factor authentication (MFA) on every account.
4. Acceptable Use
You agree not to, and not to permit others to:
- Use the Service in violation of any applicable law, regulation, or third-party right.
- Interfere with, disrupt, or attempt to gain unauthorized access to the Service, other user accounts, or the systems or networks connected to the Service.
- Reverse engineer, decompile, or disassemble any portion of the Service, except to the extent permitted by law.
- Resell, sublicense, lease, or otherwise commercially exploit the Service without written permission.
- Use the Service to send spam, unsolicited commercial messages, or content that is harassing, defamatory, or infringing.
- Upload malicious code, or attempt to introduce viruses, worms, or other harmful software.
- Use automated means (scrapers, bots) to access the Service in a manner that adversely affects performance or bypasses access controls, except as specifically permitted.
- Circumvent usage limits, rate limits, or security features.
Violation of these rules may result in suspension or termination of your account.
5. Your Data and Content
You retain all rights in the data and content you or your users submit to the Service (“Your Data”). You grant us a limited license to host, process, transmit, and display Your Data only as necessary to provide the Service to you and to comply with legal obligations.
You are responsible for the accuracy, legality, and rights necessary to use Your Data. You represent that you have all consents required from individuals whose personal information you place into the Service.
You are responsible for maintaining backups of Your Data. While we implement reasonable safeguards, we do not guarantee against loss.
6. Fees and Payment
Paid plans are billed according to the pricing page or order form in effect at the time of purchase. Fees are payable in advance and are non-refundable except as expressly stated.
- Renewals: subscriptions renew automatically for the same term unless you cancel before the renewal date.
- Taxes: fees are exclusive of taxes; you are responsible for any applicable sales, use, VAT, or similar taxes.
- Late payment: overdue amounts may accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower.
- Changes in fees: we may adjust fees for renewal terms with at least 30 days' notice.
7. Intellectual Property
The Service, including all software, designs, text, graphics, and other content (excluding Your Data), is owned by Vulcan Rampart or its licensors and is protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes during your subscription term.
All rights not expressly granted to you are reserved.
8. Third-Party Services
The Service may integrate with or rely on third-party services (for example, Amazon Web Services for hosting and SMS delivery, and various SIEM and EDR vendors for security integrations). Your use of any third-party service is governed by that provider's terms, and we are not responsible for its acts or omissions.
You are responsible for obtaining and maintaining any accounts, licenses, or credentials required to use third-party integrations.
9. Confidentiality
Each party will protect the other's confidential information (including customer data, non-public product features, and pricing) using the same care it uses for its own confidential information, and at least reasonable care. Confidential information may only be used for the purpose of the parties' relationship under these Terms.
10. Warranties and Disclaimer
We will provide the Service using commercially reasonable skill and care. Beyond that, the Service is provided “as is” and “as available,” without warranty of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted, error-free, or fully secure.
Nothing in this section limits any warranties that cannot lawfully be excluded.
11. Limitation of Liability
To the maximum extent permitted by law, neither party will be liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, goodwill, or data, arising out of or in connection with these Terms or the Service, even if advised of the possibility of such damages.
Our total aggregate liability for any claim arising out of or related to these Terms will not exceed the greater of (a) the fees you paid us for the Service in the 12 months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).
Nothing in this section limits liability that cannot be excluded by applicable law (such as liability for gross negligence, willful misconduct, or fraud).
12. Indemnification
You will defend, indemnify, and hold harmless Vulcan Rampart, its affiliates, and their officers, directors, employees, and agents from any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of: (a) Your Data, (b) your use of the Service in violation of these Terms or applicable law, or (c) your violation of third-party rights.
13. Term and Termination
These Terms remain in effect while you use the Service. You may stop using the Service and terminate your account at any time. We may suspend or terminate your access if you materially breach these Terms or if we are legally required to do so.
Upon termination:
- Your right to access the Service ends immediately.
- We will make Your Data available for export for at least 30 days, after which we may delete it in accordance with our retention policies.
- Provisions that by their nature should survive termination (fees owed, confidentiality, IP, warranties, limitations of liability, indemnification, governing law) will survive.
14. Modifications
We may update these Terms from time to time. Material changes will be announced on this page with an updated effective date, and where practical we will provide additional notice (email or in-product notification). Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
15. Governing Law and Disputes
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Delaware, and each party consents to personal jurisdiction and venue there.
Nothing in this section prevents either party from seeking injunctive relief in any court of competent jurisdiction.
16. General
- Entire agreement: these Terms, together with any order forms and referenced policies, constitute the entire agreement between you and Vulcan Rampart regarding the Service.
- No waiver: failure to enforce any provision is not a waiver of that provision or any other.
- Severability: if any provision is held unenforceable, the remaining provisions remain in full force and effect.
- Assignment: you may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
- Force majeure: neither party is liable for failure or delay caused by circumstances beyond its reasonable control (natural disasters, war, government action, internet or utility outages).
- Notices: notices to us should be sent to contact@vulcanrampart.com. Notices to you may be sent to the email address on your account.
- Independent contractors: the parties are independent contractors; nothing in these Terms creates a partnership, joint venture, or employment relationship.
17. Contact
Questions about these Terms:
- General inquiries: contact@vulcanrampart.com
- Support: support@vulcanrampart.com